Return or exchange requests can be made within 14 days of the delivery date.
if you you change your mind and you feel its not suitable for you, You can return the item to us at your cost and we will refund you in full minus the cost of postage. Item must be returned in the original packaging in the condition you received it in to be eligible.
Please do not send items back without contacting us first.
Orders can be cancelled before dispatch-please call us and let us know as soon as possible. If the order has already been dispatched, cancellation fees might be charged .
for Consumer: Within 14 days of receipt notify us that you no longer require your order.
Please call us or email us with your order number and we will issue you with an RMA number ( This is your Return Merchandise Authorisation Number) We need this to track your return and to know where it came from so that you can return the item to us.
(Business Customers: You are not able to cancel orders once despatched).for more info please contact us
The refund will not include the import duties or the cost of delivery or return postage.
To return or exchange any items, please email us at customers@eft-it.co.uk, clearly mentioning your order number and our customer support team will guide you on the process.
In the unlikely event you have a issue with your item in the first 14 days such as you have a hardware related issue with your item we will collect your item at our expense and repair, replace or refund the item.
After 14 days the customer must return the item to us and we will not accept refunds. After 14 days we will only repair or replace your item and it is the responsibility of the customer to return the item to us as part of your -days RTB warranty.
Please note that in the event that we need to send you a replacement we will need to receive the goods back from you BEFORE we can despatch another unit
To be eligible for return, products must be in the exact condition you received them in. All packaging material must be undamaged and unused with the price tags intact.
If you have a problem with your order please call us as soon as possible with your order number and a description of the fault. Depending on the issue we may be able to resolve it over the phone or arrange for the unit to be collected from you.
If you have received a unit that develops a fault during your warranty period please contact us to resolve.
Due to the nature of the products that we sell, we will not be able to replace or refund unwanted items if they have been opened or any seals are broken.
If your refund is approved, then it will automatically be credited to the original method of payment, within 7-14 days.
(Goods purchased for personal use: Refunds will only be made back to the card/payment method originally used)
Please ensure that you have a full backup of all your data/programmes before you send you unit back to us - we may not be able to guarantee to keep your data in the event your machine needs to be replaced.
We will Repair/Replace your order and ship it back to you within 14 days of receipt.
We expect all laptop batteries to last for 1 hour minimum when you receive you item.
We test all items extensively before we ship them to you but batteries are classed as a consumable are they naturally degrade.
For this reason batteries are not covered as part of the days RTB Warranty.
However if when you first receive your item if in the unlikely event you have a issue with your battery , if you contact us within 14 days of your purchase we will send you a replacement battery!
The customer must return all items, accessories, cables and/or manuals that were provided , All products and accessories must be returned as sent
We reserve the right to cancel any order for any reason; in this event you will be contacted via email and where funds have been taken they will be refunded immediately (ECO FRIENDLY TECHNOLOGY reserve the right at any stage during the order process to cancel and refund an order in full, without explanation)
ECO FRIENDLY TECHNOLOGY reserves the right to alter and enforce this Return and Refund Policy at any time without having to serve a prior notice to users. .